Simple and free
Returns & Refunds
We want you to be completely satisfied with your purchase. If you're not, we're here to help.
1
Contact us
Send an email to hello@atunya.com with your order number and reason for return. We respond within 24 hours on weekdays.
2
Get return label
We'll send a prepaid return label to your email within 24 hours. Return shipping is completely free.
3
Send the package
Pack the garment securely in the original packaging with all tags attached. Drop off at your nearest collection point.
4
Refund
We process your refund within 5–7 business days of receiving the return. Funds are returned to your original payment method.
30-day return policy
You have 30 days to return from the date of receipt.
Original condition
The garment must be unworn and unwashed with all tags attached.
Free return
We send a prepaid return label — you pay nothing.
Fast refund
Refund processed within 5–7 business days to your original payment method.
Free exchange
Want to swap sizes? We offer free exchange on your first order.
Defective products
Received a defective product? We'll send a replacement at no cost — contact us with a photo.
Questions about your return? We respond within 24 hours.
hello@atunya.com